Terms & applicability

The terms & conditions are applicable to all agreements and orders of Spicy Scarves, except when Spicy Scarves has agreed to other conditions in writing. Adjusted agreements are not applicable for future transactions. By placing an order and accepting the offer you are automatically in agreement with these terms and conditions.

Prices & Costs

Shipping for one scarf is € 5,95 in The Netherlands and € 10 in Belgium and Germany.

Free Shipping when purchase amount is above € 99 to the Netherlands, Belgium, Germany, France, Luxembourg, Austria, Italy, Spain, UK, Sweden. For the complete shipping costs list we refer to the page Shipping. If you order more than one product, shipping costs will remain the same.

Delivery

As long as the agreement has not been set yet, Spicy Scarves is free to change the prices and further conditions. Spicy Scarves aims to ship all orders that are in stock within 2-3 days. Orders that are not in stock will be sent within 14 days after the payment is complete to the address given to us by you. Your order will in fact, never take longer than 14 days.

If a product has a longer delivery time or is (temporarily) not deliverable you will be informed shortly after you have placed the order.

Spicy Scarves is not responsible for delays caused by shipping companies such as Post NL.

Spicy Scarves is also not liable for whatever damage that might occur as a consequence to not delivering in time.

Spicy Scarves takes great care in of the shipping and receiving of ordered products. Nevertheless it can happen that an order is not shipped or is incomplete. If the order is incomplete, you need to report this within 7 days after you have received the product. The shipment shall eventually be completed or sent again by Spicy Scarves v.o.f.

Payment methods

The agreement for buying and selling is realized at the moment that you accept and comply with the general terms & conditions of Spicy Scarves. As long as the agreement is not confirmed by mail the customer has the right to cancel the agreement.

The due payment can be made by IDEAL, Visa, MasterCard, Paypal, V-Pay or Maestro. When paying with creditcard, Spicy Scarves has the right to control if the card is valid, if there is enough payment limit to pay the product and if the address information is correct.

Payments are handled by ING Kassa Compleet.

Returns, Exchanges and Refunds

Spicy Scarves advises to check the delivered products immediately after receiving them. In case the ordered products do not satisfy your expectations, do not hesitate to contact us by mail in order to inform us about it. Spicy Scarves will try to solve the problem or complaint together with you.

In case that Spicy Scarves has not received a written complaint within 7 days after the receipt reception of the product, Spicy Scarves assumes that the products has been delivered correctly and in good state. You have the right to return the products delivered by Spicy Scarves within 14 days. Within the approval period of 14 days you are obliged to take great care of the product and the packaging. You are only allowed to unpack and use the product as far as necessary to test whether it satisfies you and you would like to keep it.

You may return the products in the original packaging, after sending us an mail to info@spicyscarves.nl with subject return and order number. You need to send the product(s) and the return form (which you can download on the return page) to the address which is noted on the return form.

When the products are returned, unused, correctly in time and undamaged, Spicy Scarves will refund the paid price and shipping cost, but excluded the return costs within 10 days. If returned products are paid with a gift voucher, a new gift voucher will be created (Spicy Scarves will not refund the paid price).

Liability

Spicy Scarves is not liable for any damage caused by the personnel or the products of Spicy Scarves, directly or indirectly. Spicy Scarves is also not liable for any damage caused by third parties.

Spicy Scarves accepts no liability for eventual damages that is caused by using Spicy Scarves products.

The liability of Spicy Scarves is always restricted to the purchase amount of the product in question.

Spicy Scarves is not liable for misunderstandings, delay and incorrect delivery of orders and messages, due to the use of the internet or other means of communication with Spicy Scarves, or between Spicy Scarves and third parties, unless due to intentionally acts or negligence.

Force majeure: In a situation of force majeure all obligations of Spicy Scarves will be canceled. In case that the period of force majeure takes longer than two months, it is yours and Spicy Scarves right to cancel the agreement, without a compensation for damage. We speak of force majeure in case of strike, disturbances, import/export prohibition, or natural disasters regardless if these occur at Spicy Scarves or its suppliers.

Privacy

Spicy Scarves respects the privacy of all users of the website and takes care, that the personal information that you provide us with, with be treated confidentially. Your personal information will be used only for handling your order.

Next to handling your order, we will use your information, only after your approval, for marketing means and the relationship with you as our customer.

The information will never be shared with third parties unless these have to be involved in handling your order.

Valid law

For this agreement and our general terms & conditions the Dutch law applies.

Company information:

Head Office and mailing address:

Spicy Scarves 
Nieuwe Veenendaalseweg 38
3911 MK Rhenen
Netherlands
Tel: +316 18945837 ( bereikbaar 10-18 uur, ma – zon )
E-mailadres: info@spicyscarves.nl
Chamber of Commerce 83858237
VAT: NL003882221B66