Exchanges and returns
If for any reason you are not satisfied with the ordered products, you may return your purchase within 30 days starting from the day of shipment. If a product is custom made or the mouth masks, they can’t be returned.
Fill in the return form and send it by email to firstname.lastname@example.org with the subject “return” and enter your name and order number. Return costs are at your own expense.
The products can only be returned unworn and undamaged and in original package. Please notice that we will send back the products to you and we can not restitute the purchase amount including shipping costs once the products have been worn. Please use the original shipping box from Spicy Scarves. If you have received a gift with your order, please also return this item, otherwise we will charge.
Spicy Scarves retour
1097 HP Amsterdam
Rather change for another product? Please send an email to email@example.com with subject ‘exchange’ and give your name, order number and newly chosen product and send back within 30 days starting from the day of shipment. Fill in the return form which you can download on this page and include in package.
The products can only be returned unworn and undamaged and in original package. Please notice that we will send back the products to you and we can not restitute the purchase amount once the products have been worn. Return costs are at your own expense.
Please be aware that our products are customized in limited editions, so only upon our confirmation you are certain of the required product. If the package does not reach us safely we will not be able to complete the refund. Get a track and trace code.
Once your return arrives within the warehouse , we will credit your payment. Please provide all required bank details on the return form.
Please allow 7 business days for your refund to be processed. You will be notified by email once finalised.
Download here your return form.